1.      THE CONTRACT

1.1    The contract entered into is between Joan and Ken Gollop (the Owners) and the person completing and signing the Booking Form (the Hirer).

1.2       The contract is not effective until the required payment has been received and confirmation sent from the Owners to the Hirer.  

2.          BOOKING

2.1    Bookings cannot be accepted by:

         a.  Persons under the age of 18 years

         b. Parties where the majority of members are under 18 years (except families or supervised groups)

2.2    The number of persons occupying the property must not exceed 4.  The minimum age for guests is 10 unless agreed in writing by the Owner.

2.3    The person who signs the booking form (the Hirer) will be responsible for all persons included on the form and should ensure that they are aware of the booking conditions.

2.4    The Owners reserve the right to decline any booking or refuse to hand over a key to any person who has not complied with the booking conditions.

3.      RESERVATION

3.1    Provisional reservations can be accepted by telephone and must be confirmed within 3 working days by the arrival of the required deposit and a booking form.

3.2    Provisional reservations will be cancelled after 4 days without further reference.

3.3    To secure a reservation:

         a.  Complete all parts of the booking form

         b.  Send the completed form together with the agreed deposit.

         c.  Pay the balance of the cost six weeks before the holiday is due to start (it should be noted that reminders are not sent out)

3.4    If the balance is not received within the time specified the Owners reserve the right to cancel the booking and retain the deposit.

3.5    Bookings made within six weeks of the start of the holiday require payment in full at the time of booking, unless agreed otherwise with the Owners at the time of booking.

3.6    Payment for overseas bookings can be made by cheque drawn on a London bank payable in Sterling to Joan Gollop (or by any bank transfer to the Owners’ account - remitter to pay all charges), or by eurocheque, or sterling travellers cheques.

4.      CANCELLATION

         Once a booking is confirmed the Hirer is responsible for the total cost of the holiday.

         In the event of cancellation by the Hirer the Owners will endeavour to re-let the property and if successful may refund any monies paid less the deposit, which is non-returnable.

5.      CANCELLATION INSURANCE

5.1    The Owners have arranged a holiday cancellation insurance scheme, which you may care to use. Full details are enclosed with receipt for deposit. They may be sent prior to booking if requested.

5.2    If the reason for the cancellation is covered by the policy and the relevant documents are produced, the responsibility to pay the cost of hire will be met by the insurers.

5.3    In the event of cancellation for any cause not covered by the cancellation insurance, the Owners will endeavour to re-let the property and if successful may refund any or all monies paid less the non-returnable deposit.

6.      BOOKING ALTERATIONS

6.1    Any change in holiday dates will be subject to the agreement of the Owners.

6.2    Any alteration to a booking by the Hirer may be subject to an administration charge of £10.

6.4    If for reasons beyond its control the Owners have to cancel or alter arrangements made for the Hirer they will make every effort to offer an alternative property if one is available.

6.5    If the Hirer does not accept the alternative offered the Owners will return to the Hirer any monies paid, whereupon the Owners' liability will cease.

7       DAMAGE, LOSS AND NUISANCE

7.1    The Hirer agrees:

         a. That the supervision of children and any adults requiring care remains the responsibility of the Hirer at all times.

         b. To be responsible for leaving the accommodation in good order and clean condition, otherwise a cleaning charge will be levied.

         c.       To pay for any damage or loss however caused, excluding reasonable wear and tear incurred during occupation.

         d.                    Not to cause nuisance or annoyance to occupants of nearby property

         e.                    To allow reasonable access to the property by the Owners if it is deemed necessary.

7.2    If in the opinion of the Owners any person is not suitable to continue their occupation of the property because of unreasonable behaviour, damage or nuisance to other parties, the contract may be discharged and the Owners may repossess the property immediately.  The Hirer will remain liable for the whole cost of hire and no refund shall be due.

8       OCCUPANCY

         Occupancy shall be from 2 pm on the day of arrival to 10 am on the day of departure, unless special arrangements have been made. (The Owners have only a limited time to prepare the property for the next guests, and you are asked to respect this). 

9       DOGS and OTHER PETS

         Dogs etc. are not allowed in the property, premises or garden. If the Hirer takes a dog into the property the Owners are entitled to terminate the letting immediately and the Hirer remains liable for the total cost of the holiday without entitlement to any refund.

 

10.    DESCRIPTIONS

         Whilst the Owners make every effort to ensure the accuracy of property descriptions, descriptions are inevitably subjective and are for guidance only.  If there are any points of particular importance please contact the Owners to clarify information.

 

11.    LIABILITY

11.1  The Owners cannot accept responsibility for any material loss, damage, additional expense or inconvenience directly or indirectly caused by or arising out of the property and its plumbing, gas, electrical or otherwise, or exceptional weather.

11.2  No responsibility is accepted for loss or damage of property, vehicles or vehicle contents belonging to the Hirer or any member of the party during their occupancy.

12.    COMPLAINTS              

12.1  If in the opinion of the Hirer there are grounds for complaint, it is the duty of the Hirer to take it up with the Owners immediately and in any event before departure to allow remedial action to be taken.

12.2  It is specifically agreed that failure by the Hirer to notify the Owners of any complaint in accordance with the timescale set out in clause 12.1 will entitle the Owners to refuse to entertain the complaint, irrespective of its merits.

13.    WAIVER

         The failure of the Owners to enforce or exercise, at any time, or for any period of time, any term of, or any right pursuant to this Agreement does not constitute and shall not be construed as a waiver of such term or right.

14.    LEGAL PROVISIONS

14.1  The construction, validity and performance of this Agreement is governed by the law of England and the parties submit to the jurisdiction of the English Courts.

14.2  The Hirer agrees that the Contract with the Owners is made at the Owners’ premises and that any proceedings between the parties shall be conducted in the County Court nearest to the Owners.

14.3  Clause headings are for convenience only and do not form part of or affect the interpretation of this Agreement.